Pay and Delivery
With your credit cards through our websiteYou can take advantage of our online single pay for all kinds of credit cards or online installments from Akbank. For your online payments, the withdrawal amount from your credit card will be made at the end of your order. In case of possible order cancellation or order cancellation due to inventory problems, a refund to your credit card will be made within 3 working days.
Refund of the Order Price In case of cancellation of your orders for possible reasons, Team Pet Shops will refund the product price to your account and/or credit card within three business days. However, you are required to provide your bank account information and/or credit card information accurately and completely to the finance authorities of our company.
Delivery We strive to deliver the products you have ordered to the cargo on the same day. For products that take time to supply, the shipping delivery time is Jul 3 business days as specified in the product detail. You will be informed in case of possible delayed delivery. In order for the product delivery to be carried out without interruption, please provide the address of your location as the delivery address during the day. Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. The products from our Istanbul-based company will be shipped by DHL, FedEx and UPS cargo company. After your orders are confirmed, they will be delivered to the Cargo company at the end of 2 (two) business days at the latest. You can discuss the different delivery conditions by consulting our customer representative. In addition, cargo deliveries are valid only for European Countries and Turkey.
Pay Tracking If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the pay page. In case of any error at the specified address, a connection is established with the ordering party regarding the order that cannot be delivered.The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent after the transfer of the order. We are responsible for the realization of the delivery as well as the customer to the bank where we use the credit card system. Please pay attention!Please open and check the packages that you think were damaged during shipment in front of the company official you received. If you think that there is any damage to the product, do not take delivery of the product by attaching a report to the cargo company. It is accepted that the cargo company has fulfilled its duty fully after the product has been delivered. If the product is damaged: Send the report you have prepared as soon as possible via whatsapp number +44 7341 412099 and its status support@teampetshops.com inform him to the e-mail address. If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.If you briefly explain why you want to return the product in this e-mail, you will help us in our work related to the product.
With your credit cards through our website
You can take advantage of our online single pay for all kinds of credit cards or online installments from Akbank. For your online payments, the withdrawal amount from your credit card will be made at the end of your order. In case of possible order cancellation or order cancellation due to inventory problems, a refund to your credit card will be made within 3 working days.
Refund of the Order Price
In case of cancellation of your orders for possible reasons, Team Pet Shops will refund the product price to your account and/or credit card within three business days. However, you are required to provide your bank account information and/or credit card information accurately and completely to the finance authorities of our company.
Delivery
We strive to deliver the products you have ordered to the cargo on the same day. For products that take time to supply, the shipping delivery time is Jul 3 business days as specified in the product detail. You will be informed in case of possible delayed delivery.
In order for the product delivery to be carried out without interruption, please provide the address of your location as the delivery address during the day.
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. The products from our Istanbul-based company will be shipped by DHL, FedEx and UPS cargo company. After your orders are confirmed, they will be delivered to the Cargo company at the end of 2 (two) business days at the latest.
You can discuss the different delivery conditions by consulting our customer representative. In addition, cargo deliveries are valid only for European Countries and Turkey.
Pay Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the pay page.
In case of any error at the specified address, a connection is established with the ordering party regarding the order that cannot be delivered.
The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent after the transfer of the order.
We are responsible for the realization of the delivery as well as the customer to the bank where we use the credit card system.
Please pay attention!
Please open and check the packages that you think were damaged during shipment in front of the company official you received. If you think that there is any damage to the product, do not take delivery of the product by attaching a report to the cargo company.
It is accepted that the cargo company has fulfilled its duty fully after the product has been delivered.
If the product is damaged: Send the report you have prepared as soon as possible via whatsapp number +44 7341 412099 and its status support@teampetshops.com inform him to the e-mail address.
If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain why you want to return the product in this e-mail, you will help us in our work related to the product.
